This unit of competency describes the skills and knowledge required to communicate effectively in the line of duty as a fisheries officer.

The unit applies to individuals who work in a fisheries compliance monitoring role and who are required to use appropriate communication and conflict resolution skills when dealing with individuals and team members in a one-to-one situation or in meetings.

No licensing or certification requirements apply to this unit at the time of publication. Check with the relevant state or territory regulator for the legislative requirements that may apply to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

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Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Tailor verbal communication to the identified audience
Assess and respond appropriately to body language of audience
Use active listening skills and questioning techniques to clarify issues or problem areas for resolution
Select communication strategies that are appropriate to the social and personal needs of the receiver and are according to agency code of ethics and policies and procedures
Seek expert advice where required, or make referrals according to agreed procedures
Identify and check contradictions, ambiguities, uncertainties or misunderstandings with a range of sources and references
Apply communication techniques and skills to effectively communicate with individuals and teams, including those of different cultures, according to agency code of ethics and policies and procedures
Make sure communication is clear, concise and accurate
Brief supervisors and other team members on the meeting's purpose and proposed items to be raised
Research and obtain documents to be used for the meeting
Prepare own contributions relevant to the purpose of the meeting and supportive of the organisation's goals and objectives
State and substantiate own position clearly and effectively
Maintain control and objectivity at all times in conflict situations
De-escalate situational conflict according to agency code of ethics and policies and procedures
Separate persons in conflict, where appropriate, and negotiate or impose relevant solutions
Access and use external agencies where required

Assessment Cover Sheet

SFICPL307 - Facilitate effective communication in the workplace

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SFICPL307 - Facilitate effective communication in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: